Y’all know how much I LOVE Stitch Fix. I eagerly anticipate / wait / sit by the door each month when I know my fix is going to arrive. It’s like CHRISTMAS! But on months that don’t even contain actual Christmas! Haha! Just kidding. You know what I’m getting at.
Anyway, SO many of you guys have commented / emailed / Tweeted / Facebooked / Instagrammed / carrier pigeoned me asking “How do you get such awesome fixes? I feel like my stylist doesn’t get me and I feel like I’m getting a lot of duds each month. What tips do you have for me to get a better Stitch Fix fix?!”
GREAT question! I’m hoping that in today’s post I’ll be able to give you a few tips and tricks to help you a little bit with knowing how to get your best fix ever!
Since I got the chance to go to the Stitch Fix headquarters back in September, I learned a lot about how to really get a great fix…
What is Stitch Fix, anyway?
First, let me just say, that if you are new here OR you don’t know what Stitch Fix is, basically, in short, Stitch Fix is a box that you sign up to get (can be however often you want… it is NOT a subscription because you don’t HAVE to receive one every month and there is no contract or anything like that… I get one every month because I WANT to)… you pay a $20 styling fee, fill out a style profile (likes, dislikes, sizing information, etc.), and then a stylist picks out five items he / she thinks you would like and then they send those items to you in a box – this is your “fix.”
Once you receive the items, you try them on, you keep what you like, and you send back (in a pre-paid envelope) what you don’t like. The $20 styling fee that you paid at the beginning goes TOWARDS the cost of the items in your fix. If you keep all five items, you also get a 25% discount.
So, if you keep any items, the $20 is credited… if you don’t, you’re just out $20. That’s it.
Now, how do you get your “best” fix?
Here are Six Tips for Getting Your Best Fix…
1. Fill out that style profile as COMPLETE as possible… and BE SPECIFIC… and update it OFTEN
Make sure you have completely filled out your style profile. Answer EVERY question as best as you can. In the “notes” section, be specific about what you like, what you don’t like… colors / patterns / textures you are drawn to or are absolutely repulsed by. Tell them that you LIKE a-line skirts and hate pencil skirts (if that is the case). Just tell them exactly what you like and what you don’t like.
If you’re open to trying anything, tell them that, too! But the key is to really tell them as much as you can.
It’s also important to update your style profile as often as you can. For example, after my first three fixes, I realized that items weren’t fitting me right… so I went back in and I updated all the sizing and since then, I’ve had very few fit issues with the items I’ve received.
I also feel like my style has changed since I started receiving fixes, so I’ve told them how I really don’t like the “romantic” pieces and I’m really drawn to the more “edgy” pieces now. And my fixes have started to really show those kinds of items.
Don’t feel like you have to fill out your style profile once and then be done with it. Keep updating it on a regular basis. They really do read it!
2. Use the Pinterest board option!!!!
In your style profile, there is a place for you to leave a link to a Pinterest style board. SO many people don’t use this feature and you’re seriously missing out if you don’t.
I created a “Stitch Fix specific” Pinterest board and put the link to it in my style profile. I pin to that board REGULARLY with style ideas, photos of items I like, Stitch Fix specific items, etc. and my stylist uses that board to get an idea of what I’m looking for, what I like, what my style is, etc.
Another tip is to go to the actual Stitch Fix pinterest account and REPIN pins that they are pinning to your own Stitch Fix inspiration board. If they are pinning those things, it’s probably because they have items that are similar or exactly like it in their inventory… so if you pin those things, your stylist can reference them and put similar pieces in your fixes.
Even if you don’t want to be a regular pinner or whathaveyou… just create a Pinterest account if you don’t have one and just create a board solely for pinning Stitch Fix stuff. You can keep it secret from everyone else if you really want to…
But I promise you, the Pinterest board is something they really look at!
3. Give a lot of feedback
After receiving your first fix, BE AS SPECIFIC AS POSSIBLE in your feedback. Don’t just say, “I liked this shirt.” or “I hated that sweater.” That tells them nothing. Tell them WHY you liked the shirt… did you like the fabric? The pattern? The fit? The texture? The color? The style? What exactly did you like about it? If you didn’t like the sweater, tell them exactly why! Was it the fit? Pattern? Style? Texture? You have to tell them why… they can’t read your mind.
Even if an item was “just okay…” tell them WHY it was just okay. If you were just on the fence about it… tell them WHY you were on the fence about it.
The more feedback you give them, the more they can take into consideration for the next time.
4. Use the “notes” feature when you schedule your next fix
When you schedule a fix, there’s an option to leave a note for your stylist. In this notes section, you can request a specific stylist, you can request a particular item or piece (obviously they can’t guarantee availability, but they can try!), you can tell them if you have a particular event coming up that you are looking for something to wear… etc. Again, specificity is key.
For example, I have been on the HUNT for royal blue jeans for a while. I have put that in my notes every month… my stylist was only able to find the light blue pants (pictured above), but she at least tried. And she knows to keep an eye out for royal blue pants for me! I also told her I had a wedding to go to and so she sent me a dress she thought I’d like to wear to the wedding. It was a hit! I never would have gotten those items if I hadn’t asked.
If you HATE the color black (just an example), be sure to put that in the notes section, too.
5. If you get a stylist you like and you think they’re jiving with you, request them again!
So many people complain that they are getting multiple stylists and so they haven’t been able to develop a relationship with that person. Without going into too much detail, (and this is not an exact science) basically, if you don’t keep more than 3 items in a fix, the computer thinks that the stylist wasn’t a good fit… essentially. So then the computer assigns you a new stylist. If you keep more than three items, they think it was a good fit so you probably will keep the same stylist the next time. Again, this is not an exact science, but it’s basically how it works…
BUT, you can ALWAYS request a stylist in the notes section… at ANY time. I have had Kimberly for about five fixes now and even though I’ve not kept every item in my fix, I’ve been developing a relationship with her and so I’ve requested her every month… and she seems like she really gets my style. So, that has helped A LOT because she now really seems to know what I like and what I don’t like.
6. Lastly, when in doubt, email firstname.lastname@example.org.
Stitch Fix’s customer service is absolutely AMAZING. Seriously. I have had a couple issues with items here or there and I’ve emailed them and they’ve been prompt in their response AND they’ve resolved it quickly. They really, truly, honestly love what they do and care about your experience and will do everything within their power to make it right.
If you HATE your fix, if you’ve had MULTIPLE fixes that you don’t like… EMAIL THEM. Let them know what happened… and again, BE SPECIFIC. Tell them what’s going on. Tell them that you have said multiple times that you don’t like sheer tops or you don’t like prints and yet you’ve received sheer tops and prints… (just an example). I promise… they will want to help and make it right.
So… don’t give up! Just tell them what’s going on and share your thoughts and I know they’ll want to help!